So far our support requests were submitted by email to the developers associated with it. While it was trivial, it was largely inefficient. The stack of emails would grow, and there would be no efficient mechanism to track a particular support issue. For this reason we had made the decision to setup a simple to use but efficient support resolution center, where support issues are handled with tickets.
The portal is easy to use and handle for both our developers and clients. This is a private system and all our clients would be assigned access to this bug tracking system.
Thus support portal is based off an open source bug tracking software called MantisBT. We have installed, stabilized and ope-rationalized this software for the convenience of our clients.
We hope that as our client base grows, this tool would be greatly helpful for fast and efficient tracking and resolution of issues across the various systems we maintain.
The support portal could be accessed from: www.prayerunited.org/support
News Update by Rijo Simon, 10/13/2012 from Fairbanks, AK